What You'll Learn

Identify and differentiate between different types of service (dine-in, takeaway, delivery).
Understand the difference between service and hospitality.
Apply the steps of outstanding customer service in practice.
Communicate effectively and handle customers professionally.
Recognize the basic principles of food safety for service staff.

Course Highlights

Certificate included
Final assessment
Certificate delivery
High-quality learning tools

Course Curriculum

5 sections • 11 lecture

Differance Between Hospitality and Services
3 minute
Quality Elemnets - Ten Moments Of Truth
10 minute
Global Services Examples
6 minute

Types of Services in Practice
13 minute
Dining Service steps
30 minute
Take Out Service Step
37 minute

Effective Sales Suggestions
27 minute

Customer Complaint
2 minute
Customer Satidsifaction
59 minute

About This Course

The Excellence in Service course by Khatwat for Quality is designed for professionals in the food & beverage service sector. The program aims to enhance staff skills through: Understanding different types of service (dine-in, takeaway, delivery). Clarifying the difference between service and hospitality and their importance in customer satisfaction. Building professional customer interaction and communication skills. Applying practical steps to deliver outstanding service. Introducing the basic principles of food safety for service staff. This course helps create a professional work environment that elevates service quality and strengthens customer trust and loyalty.

Requirements

  • Internet conccection
  • Basic interest in food service
  • Mobile, tablet, or PC access
  • Stable internet connection
  • Willingness to learn and engage

Your Instructor

Tamer Ahmed Ali

Tamer Ahmed Ali

Certified Expert Trainer

over 25 years of professional experience in Quality Management and Training within the Food & Beverage industry. He has served as a Regional Training and Quality Manager for leading companies across the Middle East and Gulf region, overseeing more than 150 outlets. His expertise includes developing...

Certified Certificate

Get a certified certificate upon successful completion that you can share on LinkedIn and add to your CV

Internationally Recognized Shareable
Certificate

Frequently Asked Questions

Excellence in Services ( Resturants )
RECORDED
600 E.P
1,100 E.P 45% OFF
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Certificate included
Final assessment
Certificate delivery
High-quality learning tools